Refund policy

You have 30 calendar days from the date you receive your item to request a return. To be eligible for a return:

Your item must be unused, in the same condition that you received it, and in its original packaging.

All original tags, labels, and accessories must be included.

Proof of purchase (such as your order number or receipt) is required to complete your return.

2. How to Initiate a Return
To start a return, please follow these steps:

Send an email to our support team at kk2026727@163.com with your order number and the reason for the return.

Once your return request is approved, our support team will provide you with the return address and detailed instructions on how to send your package.

Items sent back to us without prior return approval will not be accepted.

Note: Unless the return is due to our error (e.g., wrong item sent, damaged, or defective product), customers are responsible for paying the return shipping fees.

3. Refund Process
Once we receive and inspect your returned item, we will notify you of the approval or rejection of your refund.

Processing Time: If your return is approved, we will process your refund back to your original method of payment within 7 business days.

Please note that depending on your financial institution, it may take additional days for the refund to reflect on your statement or bank account.

4. Damaged or Incorrect Items
Please inspect your order upon delivery. If your order is damaged, defective, or incorrect, please contact us immediately at kk2026727@163.com with photos of the issue so we can resolve it for you as quickly as possible.

5. Contact Us
For any questions regarding our Return & Refund Policy, please contact us:

Website: tibhgd.us

Email: kk2026727@163.com